Technician Spotlight
Diego Reyes
Computer Technician, ELC
Diego supports the ELC's day-to-day technology needs across classrooms and offices. He specializes in Chromebook repair, account access, and classroom AV, and partners with teachers to keep instruction running smoothly. Diego monitors campus device health, coordinates with district IT on escalations, and communicates clear next steps for staff and families.
Get Help Now
Please use a single ticket per issue. Add room number and device asset tag if available.
Common Requests
Login / Password Reset
Google / ClassLink / SIS access
Projector / Display Help
HDMI, adapters, sound
Wi-Fi & Network
CPS-Staff / CPS-Devices
Printing & Copiers
Drivers, badges, jams
Classroom Audio
Speakers, mics, volume policies
ParentSquare / Email
Notifications, lists
Chromebook Repair
1
Identify the issue
Screen, keyboard, battery, trackpad, charger
2
Submit a ticket on Incident IQ
Include the asset tag and a short description
3
Drop-off / Pick-up location & times
ELC main office or tech room
4
Loaner device issued if available
Subject to inventory availability
5
Repair updates via Incident IQ
Email notifications will be sent
Accidental damage procedures; chargers not covered for replacement unless approved
Turnaround depends on parts and queue; urgent classroom needs prioritized
Classroom Tech Setup
- Turn on the projector using the remote (usually white or gray)
- Connect your device using the HDMI cable at the teacher station
- If using a Chromebook, select "Mirror" or "Extend" from the display settings
- Adjust volume using the projector remote or classroom audio panel
- When finished, turn off the projector using the power button (press twice)
- Connect your Chromebook to the HDMI cable
- Click the time area in the bottom-right corner of your screen
- Select the display icon (looks like a rectangle with a line)
- Choose "Mirror Built-in Display" to show the same content on both screens
- Adjust your Chromebook volume to control the audio level
- Ensure your device is connected to both the display and audio system
- For YouTube/Vimeo, use the full-screen option for best quality
- Pre-load videos before class to avoid buffering delays
- Use the classroom audio controls to adjust volume to appropriate levels
- For accessibility, enable captions when available
- Power off and unplug the device before cleaning
- Use only approved electronics cleaning wipes
- For screens, wipe gently in one direction (no circular motions)
- For keyboards, turn device upside down to remove debris, then wipe
- Allow devices to dry completely before powering on
Accounts & Access
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Google / Gmail
District accounts use your school email. Password recovery requires IT assistance.
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ClassLink / Clever
Single sign-on launchpad for district applications. Access through your Google account.
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SIS / Aspen
Student Information System for attendance, grades, and student data. Staff access requires training.
-
Testing apps
Kiosk mode, headphones, and pop-up blockers must be configured before testing sessions.
Status & Hours
IT Support Available
Office Hours
Mon–Fri, 8:00–4:00
Location
ELC Tech Desk (Room 112)
Response targets
Tickets acknowledged same business day; classroom-blocking issues prioritized
Emergency in-class
Call 617-466-5159; say "tech emergency"
Digital Safety & Privacy
Chelsea Public Schools is committed to protecting student data and ensuring safe digital environments. All technology use is governed by our Acceptable Use Policy (AUP) and follows strict privacy guidelines.
View District AUP & Privacy Guidelines